A participant must be at least 13 years old to participate in any program offered by DoTheDifferent and must further meet the minimum age criteria of that specific program. DoTheDifferent reserves the right to refuse any traveler who does not meet the minimum age criteria. The maximum age limit on most trips is 19 years, unless permitted otherwise by DoTheDifferent in writing.
DoTheDifferent provides educational travel programs for young adults with the aim of holistic development including making them more responsible & sensitive to their surroundings. All programs are based on group travel and participants join in from different parts of the country, and at times the world. DoTheDifferent programs maintain high standards of personal behavior on all programs and all participants are expected to abide by the authority of the Trip Leader designated by DoTheDifferent who is the final authority on the program.
Participants are expected to be completely immersed in the program to benefit from the it and parents / guardians are discouraged from contacting the participants directly or indirectly as this disrupts the flow of the program and is unfair to the other participants. Please review the programs carefully before booking them as all participants are required to partake in all activities so as to benefit from the program content. Participants are expected to respect their and others time and be punctual at all times. All programs have luggage restrictions that all participants must adhere to.
Usage of mobile phones during the program is strictly prohibited. We have a zero tolerance policy towards smoking, drinking and any substance abuse while on the program. Any misconduct, disruptive behavior, indiscipline, bullying, cultural disrespect, gender insensitivity, actions that put the group at any risk, breach of safety rules by the participant will result in the participant being sent back from the program at the parents / legal guardians cost. No refund will be provided in such cases and parents will be responsible for the costs of all travel and logistics from there on. Participants removed from the program on the basis of misconduct are also not eligible to receive any participation certificate from DoTheDifferent or their partners.
Payment of a deposit to book an program either directly with DoTheDifferent or its appointed agent constitutes a contract between you, any travel companions booked by you and DoTheDifferent. Appointed agents selling DoTheDifferent tours are authorized to do so by way of written agreements with DoTheDifferent. A booking is deemed accepted only when DoTheDifferent acknowledges receipt of the deposit via email or an invoice. DoTheDifferent and its agents reserve the right to decline any booking. All bookings are accepted on the basis that you agree to all the terms and conditions outlined herein. You are obliged to provide true, accurate, updated and complete information to the extent needed by us to process your reservation. While DoTheDifferent will make all efforts to offer updated and correct information on its website, you agree to use DoTheDifferent website on an 'as is' or 'as available' basis without warranties, at your own risk. We reserve the right to refuse service to any participant for any reason whatsoever, at any time before or during the program.
Services that are being offered to you are limited only to those included in the program and there is no verbal or written offer of any service other than the ones expressed as ‘included’ in the program. While DoTheDifferent provides experiential educational travel, suppliers, including but not limited to trains, cruises, ferries, accommodations, and restaurants providing the services and in the business of operating the tours come together to make up the complete program offered by DoTheDifferent. Though carefully researched and appointed, these are not owned, managed, or controlled in any way by DoTheDifferent. They are local operators and third parties completely independent of DoTheDifferent. Services sourced from such suppliers do not form any part of the services governed by these Terms and Conditions, even if DoTheDifferent may use their services to fulfill your contract. In such cases, your contract for such services is with the supplier or service / tour operator of that activity and is subject to their Terms and Conditions, which is governed by their limitations of liability and the laws and regulations of the country they operate in. DoTheDifferent is not responsible and liable for any deficiency for any act or omission or deficiency in the service of these suppliers and operators or their employees or agents or any other person(s) connected with them.
Fit enough to participate:
DoTheDifferent offers Trips that require varied levels of fitness. The level of difficulty can be based on extent of physical stress, the terrain, weather and / or climate and some active / leadership programs can be physically demanding. To enable you to choose appropriately and prepare accordingly, please carefully review the level of difficulty of the program with our team before booking the same. And, while we can provide you with details of the physical demands, please note that we are not medical experts and it is your responsibility to assess your ability before committing to a program. You are responsible for your personal health being adequate to meet the physical demands of a particular program. DoTheDifferent takes no responsibility for the participant’s inability to cope with the level of difficulty on an program. While most programs do not require specific preparation, a reasonable level of fitness always adds to the experience.
Age limits for each program has been decided based on the physical demands of the program and these strictly abiding. Also any disability, mental or physical or any other medical condition that may affect the participant’s fitness to travel must be revealed at the time of booking the trip. Failure to share this information with DoTheDifferent can result in cancellation with full cancellation penalty. DoTheDifferent reserves the right to refuse any traveler in case they feel may be unfit to participate in the planned activities.
Obtaining medical advice and inoculations and vaccines are the responsibility of the participant All participants need to declare that they do not suffer from any condition or disability that could create a hazard to their own or others well being while on the program.
Safety & Security:
The safety and security of our travellers is above everything at DoTheDifferent and for this reason the company, its representatives and partners reserve the right to cancel, reroute or amend any of our itineraries at any point, before or during the program. Our decisions to do so are based on inputs from Government advisories, our on-ground partners and other sources we consider reliable.
Rivers flooding, natural calamities, political rallies, bad weather, flight cancellation etc. can lead to the alteration of the itinerary and including substituting the mode of transport or extra nights. These are at an additional cost to the participant. Participants are strictly not allowed to explore on their own, deviate from designated group or pursue any activity outside those that come under the program / advised by Trip Leader.
DoTheDifferent reserves the right to decline accepting and / or removing from a program, any participant, at his or her sole expense, whose condition, behavior or actions could create a hazard to any other member of the program, including themselves.
Prices are valid only for the calendar year and itineraries are indicative only. Modifications to the itinerary for any reason beyond our control may affect the published program price and any increase must be borne by the participant. DoTheDifferent programs are priced in Indian Rupees using a rate of exchange. DoTheDifferent reserves the right to determine and apply the rate of exchange for any conversions and revise prices if the exchange rate changes significantly. Prices are based on costs, local taxes and exchange rates known at the time of publishing / posting to the website and are subject to increase at any time, without prior notice, till the time the program has been paid for in full. Once, DoTheDifferent has received your full tour payment, you are secured against exchange rate fluctuations. Any increase in costs prior to the date of departure will be notified to you and additional costs will have to be borne by you. In case of a surcharge of more than 10% of the program, you may cancel the booking within 10 days and obtain a full refund. DoTheDifferent will not increase prices within 30 days of departure. Prices cover land costs only and do not include airfare unless specified.
Payments made by credit card will attract credit card charges in addition to tour price. For Visa and Master card this charge is 2.75%. We do not accept American Express cards. All prices exclude VAT Tax and payments made in India are required to pay this in addition to the tour price.
Discounts and Promotions:
DoTheDifferent reserves the right to introduce and withdraw any promotion or discount at its discretion. Discounts strictly apply to new bookings and bookings with paid up deposit are not entitled to the reduced pricing unless permitted by the promotion. Bookings cancelled to be re-booked attract cancellation charges.
Any reservation request sent by you including reservations made over the phone is binding. Your booking is subject to availability and is not confirmed until DoTheDifferent has emailed you a formal confirmation. Please do not make any non-changeable arrangements pertaining to your travel with us until you receive our confirmation. Once your booking has been confirmed, DoTheDifferent will communicate it to you in writing, provided the non-refundable deposit for program has been paid to DoTheDifferent.
Inclusions & Exclusions:
Inclusions for each program is different and the accommodation, meals, arrival or departure transfers, guides, entrances fees, equipment and baggage handling included, are as specified with the itinerary. Unless otherwise stated, insurance, international and domestic airfares, cost of obtaining passports and visas, airport departure taxes, excess baggage charges, gratuities to porters, cost of snacks & beverages, personal expenses such as laundry, phone calls and optional tour prices are excluded from the price of the programs.
While we endeavor to operate all programs as described, DoTheDifferent reserves the right, to change, modify, alter, cancel, add to and / or discontinue any service, itinerary, resort / hotel, and price at any time, as it deems necessary or desirable, without an obligation to provide you with notice or reason of any such changes. Changes may become necessary due to unforeseen circumstances or circumstances beyond the control of DoTheDifferent. Changes may also be made for safety or for maximizing on the experience. Where we may know of changes sufficiently in advance, we will notify all participants. Otherwise, your Trip Leader will inform the participants of the changes while on the tour. Wherever possible, DoTheDifferent will do its best to provide alternatives at no extra cost with the intention that the program may continue, however, DoTheDifferent reserves the right to pass on, to trip participants, any additional expenses or losses caused by delays or events beyond their control. DoTheDifferent is also not liable to pay any compensation for any loss arising as a consequence of trip curtailment, alteration, extension or cancellation on account of reasons beyond its control and due to unforeseen reasons. Travellers are not entitled to make a claim for loss arising as a consequence of cancellation or curtailment in these circumstances and you expressly agree that, in any event, the maximum liability of DoTheDifferent will be limited to the program cost.
Deposit & Payment:
For bookings made more than 45 days before departure, DoTheDifferent requires a non-refundable deposit of Rs.15,000 or equivalent per person per program, to confirm your reservation. The balance payment is required 45 days before departure. Failure to pay the balance due 45 days before departure will result in a cancellation of your booking. The non-refundable deposit collected will be treated as a cancellation fees in such a situation. For bookings made within 45 days of departure, full payment must be made at the time of booking. For all purposes, DoTheDifferent will consider the funds as received on the date they are credited to its account and not on the date of the payment being made by you.
Revision Fees, Name Change and Transfer of Bookings:
Please be as sure as possible of your plans when you book, as any change after the booking is confirmed is subject to availability and attracts a change fee of Rs.2500 per person per change. Any change within forty five (45) days of departure is considered a cancellation and attracts standard and normal cancellation fees. Change in itinerary, destination and travel dates are not treated as amendments and attract cancellation charges, as they often lead to additional cost. Change of name and transferring the booking to another traveler is permitted up to 45 days before departure with the payment of the revision fees, plus any other charges levied by hotels, ground operators, airlines etc. Bookings cannot be transferred to other participant within 45 days of departure. Name change and transfer of booking is not permitted when a flight, train or cruise service is included in the program price.
Cancellation by you:
In the event of the cancellation of a tour, the following are payable in addition to other fees that we may have incurred such as visa fees, insurance charges etc. Total price does not include any discounts, promotions, or special incentives.
- Earlier than 45 days - Non-refundable deposit
- 45-22 days prior to commencement of services: 50% of total price
- 21-8 days prior to commencement of services: 75% of total price
- 7- to departure day and later: 100% of total price
All cancellations must be sent in writing to DoTheDifferent and must be signed by / from the email address of the program participant who made the booking. In case you have to withdraw from a program after it has begun for reason such as illness, a medical certificate and other documents necessary in support of any insurance claim, if applicable, need to be provided. The date of cancellation will be the date on which it is received and acknowledged by DoTheDifferent and cancellation fees will be determined based on this date. There are no exceptions or waivers to cancellation charges irrespective of the reason for cancellation; we therefore recommend insurance coverage to protect against trip cancellation charges. There is no refund for arriving late or leaving program early. Percentage charges are calculated on total program cost. All other costs must be paid in actual.
Cancellation by us:
DoTheDifferent reserves the right to cancel or reschedule any program, for any reason including inadequate number of participants. Except in the case of Force Majeure or unforeseen circumstances outside the control of DoTheDifferent - when we may cancel a program any time prior to departure, program cancellations will be made no less than 30 days before departure.
Participants will be notified of such cancellation in writing with an alternate date of departure, if available or an alternate program, if available. You may accept this program or request another one of your choice. The difference in cost if applicable will have to be borne by you. If no alternate program option suits you, we will refund the payments accepted by us towards your original program price. DoTheDifferent will, under no circumstances, assume responsibility for any additional costs, credit card charges incurred at the time of paying or any fees relating to the program or for any travel arrangements including but not limited to flight cancellation, rail, visas costs etc. not made through us and other bookings made by you etc.
The company reserves the right to decide which cancellation situations deserve compensation and the value of such compensation. Cancellation policy for special departures may differ with regard to charges and these are specified on the itinerary pages if applicable.
Cancellation for non-payment:
If the program dues are not paid for by the due date, DoTheDifferent reserves the right to cancel the booking and standard cancellation charges will be applicable.
Details of the accommodation included in your program will be intimated to you at the time of booking. Our range of accommodation options is varied and depends on the destination and the program. Most of DoTheDifferent Trips are based on accommodations that reflect the local experience and such accommodations frequently do not qualify for a star rating. Most accommodation is on multi-share basis and en-suite facilities are not always guaranteed. Though the accommodation is generally separate for girls and boys, at times the limited availability (such as during treks) can mean having to use shared facilities.
It is mandatory to have a comprehensive insurance policy cover for cancellation, medical expenses, personal accident, loss of personal baggage and money and public liability on all programs with DoTheDifferent. DoTheDifferent does not take any responsibility for personal belongings or valuables lost or stolen at any time during the program as well as for loss or damage on account of wear and tear during travel. DoTheDifferent reserves the right to refuse the participant on a program if he/she does not have an adequate insurance policy. Proof of insurance must be arranged prior to departure and must cover the participant against personal accident, injury, death, medical expenses as well as loss of deposit or cancellation fees from program cancellation and program curtailment, theft / loss of luggage / personal effects. We require a mandatory insurance coverage of US$ 200,000 per person including Emergency Evacuation Repatriation insurance for trips abroad. Proof of this is required prior to travelling. Insurance can be arranged through DoTheDifferent.
Unless stated otherwise, flights are not included in the tour price. When we provide assistance with airfares and booking flights it is always additional to the tour price. Flight costs quoted by us are not guaranteed and flights will be reserved and issued only on receipt of full payment. Flight bookings made by us are non-refundable and non-changeable. Once issued, it is your responsibility to keep your ticket safely as well as ensure that the flight timings have not changed. We are not responsible for lost tickets, missed flights and changed flight timings and additional charges incurred or any portions of the program missed due to this. Airlines being independent operators that are not owned, managed or operated by DoTheDifferent, your contract will be with the air carrier only, even if you purchase through DoTheDifferent and it is not responsible if an airline cancels, reschedules, or delays a flight for any reason. When you make your own flight arrangements, DoTheDifferent will not be responsible for losses from flight cancellation charges on account of changes in program itineraries or travel dates. We recommend that you do not purchase airline tickets with high charges for changes and cancellation. It is your responsibility to check that flights match with your program / arrival and departure dates. By purchasing your flights through DoTheDifferent, you waive all liability for DoTheDifferent for this service.
Passport, Visa, Health Certificates & Travel Documents:
Please note that you are responsible for obtaining visas along with any other required documentation applicable for entry into the destination of the program, and for meeting all health and other requirements and any documents required by laws, regulations, orders, and/or requirements of the country that the program is operated in.
Unaccompanied minors requires special documentation for many countries. This is the responsibility of the parents / legal guardians. While DoTheDifferent provides information, assistance and service on passports, visas, health certificates etc. we are not liable if the consulate, for any reason whatsoever, rejects the visa application submitted by the participant or DoTheDifferent on their behalf. Standard cancellation policy applies in case you have to of cancel on account of visa rejection. Visa charges are non-refundable. DoTheDifferent is not responsible if the participant is denied entry to a country for non-compliance of these requirements or for any other reason. A copy of the participant’s valid passport must be submitted to DoTheDifferent for records. A valid passport with a validity exceeding at least six (6) months after the return of your journey is the standard requirement for most countries. Your passport should also have sufficient blank pages for visa and immigration stamps.
All travel documents including travel certificates, flight tickets, vouchers, itineraries and invoices are sent via email after the full payment is received, approximately 2 to 3 weeks before departure.
Except in the case of trekking trips that include partial porter age, baggage handling is not included on most trips and participants are expected to handle their own luggage. Weight restrictions apply on all our programs and we are fairly stringent about this. We recommend that your baggage does not weigh more than 10 kilos. If the size and weight of your luggage is found unsuitable at the time of check-in, we will require that you repack your bags to reduce it to the acceptable limit. Baggage and personal effects are at the participant’s risk throughout the program. The participant is solely responsible for their personal belongings and DoTheDifferent is not responsible for the loss of baggage, goods, air tickets, passport, cash, traveler’s cheques, or any other travel document or item owned by the participant while on tour, whatever the cause.
DoTheDifferent reserves the right to take photographs of the participant during any program or part thereof and to use them for promotional purposes. By booking an program with us, you automatically grant us royalty-free, perpetual, worldwide and irrevocable license for using the images in photographs and videos that may be used for promotional material, website, social media, collateral and any other marketing and publicity materials.
DoTheDifferent does not require your prior consent and does not need to compensate you for such use of the photographs or videos. Should you have any reservations about the images not being used, please inform DoTheDifferent at the time of booking your program. Pictures used on the website and collateral are meant for marketing purposes. These do not imply the inclusion of the pictorial content to be a part of the program or any guarantee that the participant will experience, encounter or view whatever is depicted through the pictures.
Our Trips are not guaranteed to operate unless the program specifies it and unless the minimum group size specifically stated has been met. Final Departure dates are only mentioned on the website. Any other source of this information including our brochures and other printed materials are subject to change. Guaranteed departures are subject to cancellation in force Majeure and other situations beyond the control of DoTheDifferent that may make it necessary to cancel the program.
The participant is solely responsible for ensuring that he/she is ready for the program in every way, including physical and mental conditioning. The participant is also expected to carry the right clothing and equipment as per the packing list, apart from that being provided by DoTheDifferent or its suppliers and partners.
While on tour, participants are encouraged to bring up any issue on services included or the itinerary etc. to the attention of the Trip Leader for immediate resolution. In case of a continued dis-satisfaction / disagreement of the situation, you must submit a written statement of your issues / complaint to email@example.com within 15 days of the end of the journey to help us address and resolve the issue in a timely manner. Complaints received any later than this specified period will not be accepted for investigation or compensation.
Claims and Refunds:
Refunds are not possible for any missed or unused services including voluntary termination / departure from tour on account of sickness, death of a family member etc. late arrival on the tour, premature departure voluntarily or involuntarily. For refund claims to be considered, they must be received in writing within ten (10) days after the end of a program and be accompanied by supporting documentation and/or a statement from the Trip Leader verifying the claim. Any refunds considered, will be based on the actual price of the services only. And the decision of the company on the quantum of refund shall be final. There is no refund payable for partially utilized ground arrangements.
There is no refund if you do not utilize any service included in the program cost including meals, rooms, excursions etc. There shall be no refund if you fail to join a program at the start, or join late or leave before culmination of the same. DoTheDifferent will not accept any liability for any claims that are not received within 10 days of the termination of the program. Refunds, if any, are payable directly to the participants by DoTheDifferent, irrespective of the booking channel. It can take up to 45 days to process such refunds. All refunds due to Indian nationals resident in India will be made in INR only, at the rate of exchange prevailing on date of refund. Refunds to participants in other countries will be made in the same forex denomination in which the payment was received. All refunds exclude charges applied to credit card transactions at the time of making the payment.
DoTheDifferent is only an organizer of experiential educational travel. We do not control or operate any airline, hostel, camp, restaurant, attraction, transport, or any other facility or service mentioned in our itineraries. DoTheDifferent has taken every reasonable step to ensure that the program meets the required standard. In order to provide the full program experience, DoTheDifferent employs the services of several third parties and individual suppliers on contract basis. We have carefully selected our service providers, but because we only select and inspect them and have no control in their management and running, we cannot be held liable for injury, damage, loss, accident, delay or irregularity which may be arise (directly or indirectly) through acts or deficiencies of suppliers engaged in delivering a specific service.
The liability of the supplier may be limited or excluded and determined by their local laws and regulations, as may be their service. Standards of accommodation, transport safety, hygiene varies and is often not comparable to many western countries or metro cities. DoTheDifferent is also not liable in anyway including financially, in addition or beyond the supplier’s liability, for non-performance by the individual service providers, be it through willful or negligent acts and/or omissions of their suppliers or their employees, agents, or representatives including, without limitation, their failure to deliver partial or inadequate delivery of services.
In the event of a participant falling ill or suffering any accident during the journey, all hospital expenses, doctor fees, repatriation expenses, any other charges incurred as a direct or indirect result of your illness / accident are the traveler’s responsibility. DoTheDifferent reserves the right to claim any additional expenses incurred due to delay or changes in train, airplane, bus, ship or other service, weather conditions, strikes, war, quarantine, any other cause whatsoever and all such loss or expenses must be borne by you. You expressly agree to indemnify DoTheDifferent against all third-party claims, actions, damages and remedies which may be brought against us by anyone in respect of your participation in the programs. You agree that you will not hold DoTheDifferent, its agents, employees and representatives liable for any accident, injury, costs, property damage, theft or personal loss.
DoTheDifferent is not responsible for any injury (including emotional distress and physical injury), financial or physical loss, death, illness, inconvenience, financial costs both direct and indirect incurred, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to the commencement of the program being affected by acts of God or force majeure, illness, disease, acts of war, damage or other loss or detriment to person or property caused by Act of God, civil unrest, insurrection or revolt, animals, strikes or other labour difficulties, war or war like operations, civil commotions, criminal or terrorist activities or threat thereof of any kind, overbooking or downgrading of services, food poisoning, mechanical breakdowns or failure of any transportation mechanism to arrive or depart on time, interference by authorities, political disturbance, however and wherever they may arise or be caused, riot, insurrection and government restraint, fire, extreme weather, damages due to participant’s unauthorized actions or any other cause.
DoTheDifferent shall not accept any liability or responsibility for any damage, loss, injury, accident, death, delay, breakdown or irregularity, which may occur while carrying out the tour arrangements that arise as a result of any reason that is not the fault of DoTheDifferent or its retailer acting on its behalf or that of another supplier of services. These include reasons attributable to the traveler, or to any third party, or unforeseeable or unavoidable circumstances that could not be foreseen or forestalled despite everyone’s best efforts.
Release of Liability:
You accept that the very nature of travel especially active, outdoorsy and adventure comes with a degree of personal risk. Even though DoTheDifferent ensures maximum safety in its capacity, the participants are likely to visit places where political, cultural and geographical attributes present certain risks, dangers and physical challenges. By booking a program with DoTheDifferent, you accept that you are aware of the personal risks, dangers and challenges attendant upon such travel. You hereby assume all such risk and release DoTheDifferent from all claims and causes of action arising from such damages or injuries or death resulting from these inherent risks. Your acceptance of the program’s terms and conditions automatically implies your acceptance of the participation declaration and parental consent necessary to undertake this program.
Limits on DoTheDifferent's Responsibility:
To the extent that an Implied Warranty cannot be excluded, the responsibility and liability of DoTheDifferent, in the capacity of tour organizer, is strictly limited to no more than the tour price paid by the program participant. Claims for indirect consequential loss, loss of profits or economic loss and for indirect, special, punitive or exemplary damages, however they may be caused, excluded as DoTheDifferent takes no responsibility for it. DoTheDifferent can under no circumstances be held responsible for damage caused by a participant's unauthorized action, or damage caused by third parties, natural disasters, force majeure or occurrences over which DoTheDifferent has no influence or control.
In case of any dispute between you and DoTheDifferent directly or indirectly relating to any terms and conditions set herein, DoTheDifferent shall endeavor to amicably settle and resolve any dispute or difference arising out of or in relation to this contract, failing which either party may refer such dispute to arbitration which shall be conducted in accordance with the Arbitration and Conciliation Act, 1996 and the Rules here under. The venue of arbitration shall be Bangalore and arbitration shall be conducted in English. The decision of the arbitrator shall be final, binding and non-appealable except in case of manifest error. Judgment upon the award may be rendered in competent courts in Bangalore, or any application may be made to such courts for judicial acceptance of the award and an order of enforcement, as the case may be. In those instances where the dispute or difference referred to arbitration relates to or involves any matter or thing in respect of which the decision, opinion or determination of DoTheDifferent is final and binding on parties in terms of the contract, such decision, opinion and/or determination as the case may be, shall be final, binding, and not subject to arbitration. The arbitration award shall be binding and enforceable, and the prevailing party shall be entitled to an award of costs and reasonable attorney’s fees.
Content, including pictures, descriptions, information, design elements and other graphics on DoTheDifferent website are protected by proprietary laws including but not limited to copyright, trademark, patents, intellectual property etc. You are not allowed to copy, change, claim, and display or reuse in any manner, any parts of any content without prior written permission.
In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
All terms and conditions stated herein are governed by the laws of the Republic of India. All online bookings are deemed booked in India and are subject to Indian law and jurisdiction. Any disputes, claims and actions against DoTheDifferent must be submitted under the jurisdiction of the courts at Bangalore only.
These terms and conditions are subject to alteration and updates at any time and the latest version is always found on www.dothedifferent.com. You explicitly agree that you have read and accepted the terms and conditions set herein.